FAQs (for Consumers)
Q: How do I register on this ECN? Does it cost anything?
A: Registration is free for Consumers. (Authors are required to pay for their ECN listing). Click on the “Register” link on the upper right hand corner of this ECN. Basic registration only requires a valid email address and allows you to view the Directory of Authors. Full registration will allow you to Reserve an Author's time for a discussion but requires you to provide a valid credit card and other billing credentials.
Q: Why do you need my telephone number for full registration?
A: Our ECN will bridge a call between you and your requested Author. You will never have access to the Author's telephone number and the Author will never have access to yours.
Q: How do I reserve an Author's time?
A: On the Author’s profile, click on the “Request a Call” button and you will be prompted to register and enter information required to reserve that Author’s time. The Author has a 5 day "fuse" to initiate a call to you and if the Author does not intitiate the call before the fuse is up, the call will be cancelled and you will not be charged anything.
Q: What happens if the Author that I Request a Call with is not available?
A: If the Author is not available, he/she may Cancel your call request. (You may also cancel the Call Request before your discussion takes place). We apologize when that happens - some schedules just don't line up - so please consider other Authors from our ECN if you receive a cancellation.
Q: Can I specify an exact time to receive a call?
A: After you submit your Call Request, you can message back and forth with the Author through the system's "QuickText" to pinpoint a specific time to have your discussion.
Q: Can I get a refund if I didn't enjoy the conversation?
A: We cannot offer refunds. The discussion you have with an Author is customized to you and your questions and so unfortunately, that means that we can't put it back on the shelf for the next customer that comes along. We've been careful to select among interesting Authors in the field and so we sincerely hope that translates into a positive experience for everyone on our ECN.